My sister's need for a rollator was unexpected, and I found your information on the internet, called your office and a very nice lady helped me so that I was able to place the order on the internet. That was late Thursday evening and when we arrived home Saturday afternoon from her treatment, it was here. Thank you so very much for your promptness! I would hope that we will not need anything else (in the near future, at least), but we all age eventually, and I will definitely pass your information on to any/and every person I come across whom you might be able to serve.
Thank you soooo much for such prompt service..the mattress already arrived this morning!! it is perfect..quiet..& love the end flaps to tuck it under the mattress so it won't slip off the bed!! I will love to take any surveys for your site!! More people should know about you!!
York, South Carolina
This company is fantastic!!! I have never had faster better service from any one in my life. They get it right and they get it here. Ive told all my friends about your service and selection. Thank you Thank you, its wonderful to find a company that still believes in service.
The item arrived yesterday. Thank you for you prompt service as promised. I can't believe I wasted 2 weeks trying to get this on CVS.com.
Dear Customer Service. I want to inform someone at your organization, I received the item related to the order above at noon today; that my wife -the user and I, the provider of the Rollator are extremely pleased with its appearance, color and attributes. Thank you.
THANK YOU so much for the prompt shipping of the product. I am so very pleased!!!! The machine is wonderful and I will spread the word to my friends about your company!!!!!
Lake Worth, FL
Thank you for your quick order. We received it today and are very satisfied with your product. We appreciate your service and will certainly recommend it to friends. Thank you!
Elk Grove, CA
Wheel assembly arrived today. Thank you for the fantastic customer service.Could not have been better.
Just wanted to let you know of the great turn around time for my order. Thank you!
La Plata , MD
As long as All Time Medical is fortunate to have Rob in its employ, I will return time and time again. He is helpful and sincere sending positive energy to the frustrated customer over the phone. He is knowledgeable, and an asset to the company.
Hazel Crest, IL
Incredible, incredible, INCREDIBLE customer service! Thank you for your prompt shipment and ultimate resolution with the damaged items I received.
Your organization is one of the best I've dealt with in a good amount of time and I sincerely appreciate your work to resolve the issue related to my purchase. I would highly recommend your company and services to others and am pleased with the high level of customer service you provided.
I'm glad to endorse you All Tme Medical. Thank you again.
ONE day service. Couldn'e believe it. I like it.Thank you.
Rob called up the supplier to confirm the stock and ship date for the product. Then he called them again to get the dimensions and weight. Excellent service and very pleased.
We thank you for the new wheel for my husband's rollator.We appreciate your concern and will definitely keep using your company.
Holly and Patrick
New York, NY
You are a dedicated and wonderful customer service representative!
Santa Monica, CA
I have been looking for a small wheelchair since I am small in size. I am so happy with it, and I can't believe how fast I got it, and the price was great. I will make sure that other people who are in need of med items know about your great site. Thanks so much.
Scott Twp, PA
I just wanted to let you know I received my Duet Transport Rollator and I am very pleased with it. I can walk some but I still can be pushed when I can't walk anymore, love it thank you so much. Thank you so much
Received the wheelchair today. Thank you sooooooo much for the fast delivery. We needed it tomorrow. It is just what we wanted.
Yorba Linda, CA
I want to say thank you for your great Customer Service. My friend Teresa has a son Ricky in a wheelchair and it needed repairs. The company they tried to go through, never returned the calls when they were told to expect them, and just plain old didn't seem to want to work with her.
When she called your company, the rep explained everything, didn't lose patience and worked with her in a cordial manner. Everyone she spoke to starting with the first phone call, was friendly and tried to help, very polite and compassionate.
New Vineyard, ME
Not only were you very helpful, the service from your company is fantastic. The commode arrived this morning! That's hard to beat!
I am thrilled with your prices, your product, your professionalism and speed of delivery.
Jamaica Plain, MA
Many thanks for your supplying what I needed! You were terrific. The surgery went well. And I hope—after rest—to take my wife out in the wheel chair—thanks to your help.
Thank you very much for your prompt service. Items arrived yesterday. I will order from you again and will recommend you to my friends.
Not only were you very helpful, the service from your company is fantastic. The commode arrived this morning! That's hard to beat!
I would like to say thank you for such speedy delivery! Yesterday I ordered two Invacare bariatric quad canes and when I was leaving my house this afternoon my new canes were sitting on the porch waiting for me! I was very shocked and happy!
I have regular need of purchasing assistive devices for my clients and prefer having things shipped directly to their homes. I keep coming back to All Time Medical not only because they have great prices and free shipping, but because the customer service goes above and beyond every time. I just had some delivery issues with Fed Ex and Martin stayed on the issue until it was resolved, keeping me informed every step of the way. A good price is nothing if you don’t have good service, and All Time Medical has BOTH! Thank you.
St. Charles, MO
Received the replacement seat on Wednesday, Feb. 29. Thank you for your prompt and courteous service.
Highland Heights, KY
ATTN: ALLTIMEMEDICAL...JUST AN E-MAIL TO SAY THANK YOU 'ALL' VERY MUCH, I JUST RECEIVED MY ORDER AND TO MY SURPRISE, I DIDN'T THINK I WOULD GET IT RIGHT AWAY, I WAS EXPECTING IT TO TAKE FOREVER, THANK YOU, I WAS IN DIRE NEED OF THIS ORDER. I LOVE YOUR SERVICE AND I WILL BE USING YOUR COMPANY FROM NOW ON TO HANDLE ANY OF MY NEEDS YOU MAY SUPPLY..I LOVE THE WAY YOU DO BUSINESS.
We greatly appreciate your prompt attention to this problem! Customer service, at it's best.
Bill and Jackie
Las Vegas, NV
Sorry it took so long for me to thank you, the one we decided on came on Friday after we talked and it was perfect. I put you in my favorites and if I ever need anything else in this line I won’t have to shop around. I know now just to look you up.
Thanks for all your help I really appreciate it.
I just had to write and tell you how pleased I am with, the sales person that helped me named MARTY, he answered so many questions and gave excellent advice. The service that was so speedy, and the product that came is exactly as presented and sturdy and attractive. The walker was needed for my mother and because it is more like an accessory in appearance she is much more compliant about using it (the one from the hospital was yeech !)
THANK YOU and I will recommend your company most happily.
Boca Raton, FL
Wow, this is a definition of the word SERVICE!
I wanted to say thank you for an excellent buying experience. I purchased a rollator on line for a significant savings and it was delivered very rapidly. Thanks to you I'm mobile again!
San Angelo, TX
Received the order last Thursday. I had it sent to my mom's house. Appreciate the very quick response. Will order from here again.
I am sorry that it has taken me so long to write this "thank you" to you and your company. The chair arrived in 3 days and in great condition! It was so helpful for us to have this wheelchair for my disabled sister-in-law during her visit. My husband and I thank you a million times over! God bless you!
Mr. & Mrs. Gibson
Scooter arrived yesterday. It is everything you said it was. Thank you very much for your quick action. It is refreshing to do business with companies who value their customers.
I want to express my appreciation for the great service that I experienced with my recent phone call with Marty, He went above and beyond the call of duty in helping me locate a cane for the blind. He made it possible for me to pick up the cane locally, gauranteeing that I would have it for an upcoming function. If I am in need of medical supplies in the future, I will not hesitate to call All Time Medical and hope that I get to work with Marty again.
I just wanted to say great job to “Marty” who helped me last evening. Our company’s preferred provider could not get the dressing we needed ASAP without an enormous service charge. Marty helped me find the product and ensured me the dressing would be here “sometime” today. It came to our facility at 9:00 am. THANK YOU MARTY!!! Awesome customer service.
I just want to say how pleased I am with my order. It arrived yesterday afternoon (6/29) and I ordered it only on Monday afternoon (6/27). Thank you for such a speedy delivery and I am very pleased with the rollator as well. (It is a gift for my mother.)
San Gabriel, CA
I ordered a Drive Duet Rollator/Walker and received it by UPS two days later with free shipping! I am so happy with your service and I know my 94 year old dad will love it. Thank you again for being so prompt and helpful.
El Cajon, CA
Needed supplies for a volunteer group. I ordered Medline 2 cases Of 25 disposable linens (Model No. NON24330A), Friday June 10, 10 AM Central. They stated would arrive possibly by Tuesday, no later than Wednesday. They arrived on Monday. Great Job. Also the price was great. And the shipping was Free.
I received my order of skin cream so fast! Wow, I don't think it even took two days. Thanks so much. You had best price and service.
I received the second walker yesterday all is well. It arrived in good shape. Easy to put together and works wonderful...as I expected. Thank you for your prompt service and for your excellent customer care. I am just so happy with this walker, it sure will make my life easier.
If I need anything else in the future, you will be the first one I will call and I will pass on your website and list you as my sales person to all of my friends.
Best regards, Joyfully,
Debra, your customer service was exceptional. The knee walker was received today and is a big improvement over the walker I had been using. We are very appreciative of your assistance in expediting a quick delivery. Thanks!
San Jose, CA
We received the wheelchair last week and had the chance to use it on Sunday. Our mother really enjoyed being wheeled around our new Wal-Mart. This has opened up a new world for her, being able to get out more often. I’ll recommend All Time Medical to all my friends who are looking for any type of aid for their loved ones.
I Received the wheelchair today (early too) thanks so very much!!! My special thanks to Marty for several calls here, and acting so promptly and efficiently and super kindness given. God Bless him and all.
Martin: The rollator came today and the building staff unwrapped it for me and delivered it to my door. It caused many OOhs and AAhs because of its sleek beauty.
Thanks for all your help. It weighs exactly nine and is easy to push around.
Robert - Thank you for sending a copy of the invoice, for the DV8 Steerable Knee Walker. We can now submit it to our insurance company for reimbursement.
By the way we were extremely impressed with the delivery time.Having placed the order late on 12/27/10 we received it the next day (before lunch even!). The unit is working out great and we are very pleased with the over all construction and ease of operation of the DV8.The pricing was the lowest I could find and was 75% off of the MSRP!!!!!!As I come across others in need of medical equipment, I will certainly refer your company.
Best of luck to your company as we head into 2011.
Thank you so much for all your help. Believe me, it is greatly appreciated. We will certainly remember alltimemedical.com the next time we need to order personal/medical supplies.
Again, thank you!
Joanne and Robert
Kansas City, MO
I entered the wrong shipping address. Thank you for correcting my mistake. Extremely efficient and the shipping was cost free and lighting fast. The product is of highest quality, even better than what our hospitals are using here in Texas near my home. The instructions were very clear, matter fact one could have thrown them away and still put it together. I just can't imagine anyone having a problem assembling it. I will be using All Time Medical for future needs. Simply put incredible all way around.
Thank you ever so much,
Debra - thanks to your due diligence, Fed Ex picked-up up the item on Thursday. Thank you for managing this so well. Your Customer Service was EXCELLENT.
The "cougar" came today....fast My wife feels better about the fit and features, like the brakes
Thank you again.
And I can lift it.
Oro Valley, AZ
Thank you so much! You have such great service. I will recommend your company to my friends and family.
Just wanted to say we received our scooter yesterday. My husband is in seventh heaven now that he can be mobile. And yes, we did receive the tote. Here is a picture of my Hubby on his 4 wheeler getting ready for a ride around our park. He loves it. Thanks again for all your assistance. We appreciate it, and believe me we are telling all our friends about your company and gracious services.
Campbell River, British Columbia
I recently placed an order with your company for a heavy duty wheelchair. I wanted to write you and let you know how pleased I am with the ease of use of your website, the quick shipping, and the quality and cost of the wheelchair. This transaction took less than 5 days from ordering to receiving the wheelchair. The quality of the chair is top notch and I'm surprised at the relatively low cost.
You have a fine company and I will be happy to spread the word to people who will need your products.
Thank you so much!
Thanks you to everyone I dealt with. It was a pleasure. I received it today. FedEx delivery was perfect. I will be a future customer. It was a very professional experience.
Thanks for the prompt attention to my order. I ordered on Monday morning and received on Wednesday afternoon. The product arrived via UPS in good condition. There was limited assembly and no tools required (a real surprise) and the product is exactly as described on the website. When I called the staff (Debra) was extremely knowledgeable about the product, its availability, shipping times and very courteous.
I would definitely recommend others use your company.
Thank you for responding so quickly to my order. It arrived in less than a week. It was in perfect condition – as advertised. I will be comfortable ordering through you again.
I appreciate the good service.
San Francisco, CA
Thank you for your super-fast delivery! From a very satisfied customer!
Just a short note to say "Thank you". The delivery was fast on both the walker and wheelchair. We are very pleased with the product. Would highly recommend your company.
Rob I want to thank for your patience and perseverance in getting my order correct ! The color matches better than I had expected! Thank You!
Back in September I ordered your Phoenix 3 wheeled scooter for my husband who had just had part of his foot amputated. Your service was amazing, and you answered all my many questions completely. Best of all the shipping was free, and it arrived in a couple of days. My husband has used it at many dog shows that we attend. It is so easy to take apart, and load & unload from whatever vehicle we use.
Since then two of our friends have seen the scooter--and ordered it based on how much we like my husband's. They too are so pleased -- and said they even got a bag for free with it!. Just sent the info to another friend in Florida today.
So I just wanted to let you know that your helpfulness and willingness to spend time with me answering questions has really paid off. We will continue to recommend you to anyone who asks about the scooter.
II want to say thank you so much for the incredible service you've offered at a very busy time of year. We ordered a rollator from your company last Sunday in Colorado and it arrived Wednesday of that same week - which we thought outstanding in itself - but when we were able to inspect the product we became even more excited! At her larger size it's difficult to find equipment that will accomodate my mother in law but you offered a wonderful quality rollator and at a lower price than any other place we'd found. She was so thrilled that she cried as this has been a two year wait for her. We couldn't have been more pleased when we watched the immediate difference the rollator made for her - it will quite literally change her life! Her weight is well supported when walking and it also handles her when sitting down on the comfortable seat! This was no flimsy piece of equipment that is often found in local shops - the welding is a testament to the care taken to assure the client's safety and her feeling of security using her new rollator is heart warming!
On Monday I placed an order with you for a Shower Chair. Your excellent service resulted in the chair being delivered the following afternoon by UPS. Thank you for your excellent service.
Big Bear City, CA
The Winnie Walker I ordered online Sunday night, 10/18/09, arrived at my home in West Nyack, NY, via UPS at 1:15pm, today, Tuesday 10/20/09. I was concerned that it might not arrive before next weekend! Incredibly super fast shipping & a great price as well!
West Nyack, NY
Fantastic service...........ordered 4:15 PM on Tuesday and delivered to rural Maine before 4:15 PM on Thursday. Thank you
Just want you to know I received my wheelchair today (I ordered it before noon on 9/8/09 and had it in my possession by 5 pm 9/9/09) and am very pleased; it is everything you described it would be and I love the color red, my mothers favorite color (it is for her). Thank you all time medical for such an good job with service, I saved over $100 dollars purchasing this wheelchair from you. I will not hesitate to order other items from you if I need and will certainly refer my friends and family.
East Schodack, NY
Just a note to let you know I received my Drive Medical Duet Transport Chair/Rollator in Burgundy. I ordered it yesterday and got it today, now that was fast. I still can not believe how fast I got it. It a great product and I love it. Thanks again.
This past week I telephoned your Customer Service Department and had the pleasure of speaking with Reuven.
I was very impressed with Reuven's professionalism and knowledge. In record time he answered my questions with great enthusiasm and willingness. For those which he did not have the answers, he put me in touch with Technical Support. I could not believe my phone call went so smoothly and satisfactorily.
Your company is most fortunate to have Reuven on its staff.
! WOW ! is all we can say about your prompt/very fast delivery of my wheelchair, even with an address change. Keep up the great service.
Double WOW!!. The tray that was ordered, canceled and ordered again came in one day also.
The order arrived in good condition on Friday, 4/10 -- amazingly quick delivery. We are very happy with our Drive transport chair and will definitely look to All Time Medical the next time we need medical equipment or supplies. Thanks for your great service and prices.
Thank you for your quick reply. I really appreciate all you have done since I placed this order. I wish all places I have ordered from were so helpful!! You get my seal of approval.
Good morning. I spoke with a woman in Sales this AM re: a Drive rollator for my mom, its estimated shipping time, color availability, etc. She was very helpful and accommodating and helped me decide the best shipping solution. I live in a different state and will be traveling to Mom's, but we decided to ship to her neighbor to make sure it's there before she returns home from rehab. I easily processed my order through your website and wish to thank you again for your kindness and personal customer service. You are everything your testimonials say!
Mercy Siouxland Regional Network
We purchased a 3 wheel rollator from you recently. Just letting you know that we are very pleased with your customer service. Fast, efficient and responsive.
Thank you very much for your assistance - we received the order this afternoon - not bad - order Monday PM and received it on Wednesday PM - Thanks for the price and service.
W. P. Lakin
WOW!... received the transport chair the next day!
GREAT customer service and free shipping, too!
Who could ask for more...
The transport chair is very nice and well constructed. My 96 year old grandmother loves it and we would highly recommend it! It is just what we were looking for...a perfect fit! The portability of the chair is great, too, because it is so lightweight and very easy to fold and put into the car.
Thank you so much!
It is a beautiful piece of equipment. I also was pleased with the prompt shipping. The next time I need anything in medical equipment, I will think of you, and recommend your company to others.
Hello, I just wanted to let you know that they delivered the rollator early Saturday. I can't believe how fast it came...just in time for me to use at work on Monday.
My compliments to you and the company for standing by the warranty. The knee walker has been a life saver by allowing me to be mobile while my broken ankle mends. Growing older is not for sissies and this walker has been a great help for this senior citizen!
Reuven - Many company representatives take the "care" out of healthcare. You didn't! People like you make such a positive difference! I'm very pleased with the wheelchair and have referred several people to your website due to my positive experience. I will return to your company for any future needs. Thank you for taking pride in your work.
Thank you again for all of your help! We received the Knee walker in two days! WOW! Thanks for everything!
I did a lot of research online as well as locally for a lightweight transport chair for my mother's visit. I found the lightest weight chair at www.alltimemedical.com, only 14 lbs., and the very best price on this website. Unfortunately, having decided rather late, I needed this for her upcoming visit in three days, not including the weekend. I called and spoke to Reuven who managed to have this chair shipped in exactly that amount of time (which still included the free delivery!) Of course I was extremely pleased, but my mother LOVED the "plaid seat that looks like Burberry!" This chair, This chair manufactured by Drive Medical, impressed me with the quality, and my mother is thinking she is a fashionista! I am bookmarking this website for any other medical needs that arise in my family. I would highly recommend them to anyone!
I just want to let you know that I received the Rollite Rollator very quickly...yesterday. It’s great and I really appreciate your assistance. Again, thank you for your help.
We ordered this wheelchair online on Monday, after I talked to a very nice gentleman at your company. He assured me that the wheelchair would be shipped quickly, and that we would receive it before we go on vacation this coming weekend. On Tuesday afternoon, the wheelchair arrived! I could not believe it.
It is a very nice wheelchair, and is well worth the price, and had free shipping to boot. Your excellent delivery service and great product for the money has made me a very satisfied customer.
Thank you so much for your help and quick service. I ordered a transport chair yesterday and received it today. The customer service was great from beginning to end. Will keep you on file.
Customer service seems to have gone the way of the dinosaurs; great customer service should be shouted from the rooftops.
Best to you,
I want to sincerly thank you for your outstanding customer service today. It can be a stressful time when a loved one is in pain and lacking any HOPE for relief. You went above and beyond in helping coordinate the overnight shipping... we are very grateful for the added effort, along with your patience and kindness over the phone.
Thank you for your exceptional service in aiding us in obtaining repair brake cables for Mom's walker. It is refreshing to have someone such as yourself get on the phone in a three way conversation with the manufacturer in order to facilitate the prompt replacement of broken parts.
Ron and Patricia Schoenberg
Thank you so much for your prompt attention, speedy delivery, competitive pricing, and wonderful array of equipment from which to select. Using your website was quick and easy for a first time user to maneuver around. No hassle. We found just the right rollator that my mother could handle. The shipment came promptly and any needed information was handled without any problem . Again, those of us needing this medical equipment are under enough stress already. Thank you for making the purchasing part of caregiving so easy.
Trudy Wasserman - FL.
Hi. I just received the Drive Medical Fly Weight Transport Wheelchair for my special needs son, and I am really happy with my purchase. It will work out perfect for our needs. It was easy to assemble, I love the pocket on the back of the seat, and the way that the back support folds down. Again, I am really pleased with the chair, and I appreciate the sales people that helped me make my choice from the huge selection you have.
Thanks and God Bless,
On Christmas Eve I called your company to order a wheelchair for my husband Chuck. We were trying to get a wheelchair that would fit though the doorways without the added expense of a remodel to our home. I was lucky, your salesman Reuven answered my phone call and he was very helpful and knowledgeable about the wheelchairs that you carry.
I ordered the Drive Viper with a 16" seat and it is great and no problems fitting though the doorways. Even with the loss of his left leg, my husband is now able to do many more things for himself. It has opened all of our home to him and his new wheelchair.
Reuven got my order in motion that very same day. I also received a confirming e-mail and the UPS tracking number. The chair was shipped from the East Coast to California, Holidays, bad weather and all; we still received the wheelchair on January 3rd.
Thank you again Reuven for all your help.
I received replacement parts Wednesday and installed them on my mother's walker. We received superior service and I wanted to tell you that the support is wonderful.
Thanks so much,
Thank you so much for your help. I really appreciate it and will definitely use All Time Medical again.
The basket fits perfectly! Thank you so much for all your help. You are a superior salesman and awesome customer service technician. Your supervisor/company should highly value you! I appreciate so much the polite way you handled my order, as well as your prompt, courteous attention to me after the sale.
I was surprised, pleased and thankful. It was a snap to set up and looks and works great. Thank you very much for prompt service and a good product.
Thank you for expediting my order in just 2 days. Special thanks to Reuven for the professional and courteous service. I will certainly refer friends and business associates to www.AllTimeMedical.com .
New City, NY
My order arrived just as expected. We are very pleased with the equipment, the price and especially the service provided.
It isn't often I have such a good experience! A special thank you to Reuven for going out of his way to promptly answer my e mails. It was a pleasure working with him. Our next medical purchase will definitely be from Alltime Medical.
Carrie Post, RN;BSN
04/17/07 - (After purchase of a second scooter)
The scooter has arrived and it up and running in Wisconsin. Once again, outstanding job by you and all at All Time Medical. Thanks again for great work, you are super highly recommended.
Dear All Time Medical;
Thank you so much for your great customer service, and on time delivery. I can't believe how fast I got my order. The transport chair is wonderful & will be a great help for my husband. You by far had the best price with free delivery. Thank you again. You are the best!
Terri Petrino, Chicago IL
Received a call from Wisconsin that the scooter arrived at UPS, and will be delivered Friday. Great job by you and all at alltimemedical. Will for sure keep you in mind for future medical purchases.
Dear All Time Medical staff;
I just wanted to drop you a note and tell you I so much appreciate your quick and courteous service I have received with this order. My dearest and I both suffer from Migraine headaches and I have ordered from other companies before and have offered to pay for upgrade in shipment, however it was not their policy to change shipping. You not only have made phone calls to your distribution centers, you have seen to it that I receive the package in 2 days with no additional charges to my card. You then took the time to email all the information as well as followed up with phone calls to make certain I was informed. I will most definitely order from you very soon. You and your company certainly need to be commended for your customer service. You do NOT get this sort of service anywhere else - Trust me.
Thanks so much for all your attention to our needs.
Best regards to all;
My order was recieved in good condition. Good Service.
The order was easy to process and has the same ease of use as an Amazon. That is a credit to you.
The Alternative Boardbr> New Jersey
This is our family's 2nd experience with www.alltimemedical.com. Both times the service has been exceptional, the sales staff has been knowledgeable and helpful. We can't thank you enough. Every question I asked you - you gladly answered and helped me decide what to do. You even researched our options regarding tens units and/or muscle stimulators. I will definitely be ordering again from www.alltimemedical.com.
Thanks to all of you.